“These were really hard to take apart and the gem broke off while I was trying. The post was already bent so it had probably been returned. They're still ok as simple moon earrings, but I'm not impressed.”
Hi there,
Thanks for taking the time to share your experience with your Zirconia Moon Flat Back Stud. I'm so sorry to hear about this situation-- how disappointing! It sounds like this earring had a defect that slipped past our quality checks. I'm so sorry that we missed the problem! <3
We have a 365 warranty for any manufacturing defects (like this one), and we'd love to make this right for you! It looks like you haven't contacted our customer service team yet. You can reach us via the chat feature at https://cordsclub.com, or you can send us an email via hello@cordsclub.com. We can't wait to hear from you!
Best wishes,
Elizabeth with Cords Club
Posted 6 months ago
Also, just as a quick follow up-- you mentioned a bend in this Flat Back's earring pin. This bend is actually a super important part of the push-pin Flat Back mechanics, and one that we create in the earring during the production process. I'd love to share more details about this important feature of your flat backs! You can find this information via the QR code included with your order, or by reaching out to our customer service team. We're happy to help!
Best wishes,
Elizabeth with Cords Club
“Love this one, if you sleep on it the gem is a bit pointy so be cautious if you have satin or silk pillowcases. Otherwise such a pretty and simple piece.”
“These are my go to and I wear them almost every day. They are super comfortable, don't irritate my ears, and I can easily sleep in them. There's a little note about not bending them by the gem, but they've been pretty durable.”
Hi Madison!
I'm sorry to hear that your flat back stud broke and am glad that you also reached out to our customer support team so that we could get you a replacement! It sounds like there was a manufacturing defect! The quality of our work is extremely important to us. Thanks for giving us the chance to make it right!
-Kellie with Cords Club
