Hi Rebecca,
Thanks for taking the time to let us know about your experience with your new hoops. That's so disappointing! Have you had a chance to reach out to our customer service team yet? We'd absolutely love to help!
You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3 We can't wait to hear from you!
-Kellie with Cords Club
“These are so cute!! I have kept them in since I bought them. They’re so fun for summer and dress up any outfit. I’m obsessed! They’re not too big and not heavy at all. They’re definitely noticeable but not overwhelming.”