Hey Anonymous!
I'm so sorry to hear about this problem with your Dual Chain Flat Back! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3
Contessa with Cords Club
Hi Ashley,
I'm so sorry to hear about this problem with your Dual Chain Flat Back Stud! That's so disappointing! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3
We can't wait to hear from you!
Best wishes,
Kellie with Cords Club
“I immediately ripped these out the box and put them on. There simple but still fancy, I have no discomfort or issue wearing these to work or working out in them. Love them per use!”
