“I was really looking forward The to this earring but as soon as I tried to put it in the post snapped off. Very disappointed, seems like the earring is low quality.”
Hi Linden,
We are sorry to hear about the issue with your flat back stud. It’s disappointing when you get a new piece of jewelry and it breaks! While we check all flat back studs before we ship them, sometimes a defect sneaks by us.
We offer a 365-day warranty for manufacturing defects and we’d love to help make this right.
Please contact our customer service team at hello@cordsclub.com or via chat on our website https://cordsclub.com/ and we’ll be happy to assist you!
Thank you for your understanding.
- Nicolle with Cords Club
“Great product. There is very good customer service with Cords Club. The flat back style of earring is a game changer. I particularly like this design. I have had it in my healing flat piercing for a while. It has always been a positive experience from me ordering from Cords Club. I found this business on TikTok, and it seems like the people running it are very kind. I also find the designs to be very creative and unique. I only have good things to say. :)”
“this earring broke three times - i unfortunately wasted my money after being so excited to get these earrings since seeing them all over the internet.”
Hello Mads,
We are sorry to hear about your experience with the earrings, especially after looking forward to them. We understand how frustrating it is to have issues like this and it’s certainly not what we want for our customers.
We would love to learn more about your experience and to make it right for you 🧡. Our 365-day warranty covers manufacturing defects and our customer service team would love to help! . Please email us at hello@cordsclub.com and we’ll be happy to help.
Thank you for bringing this to our attention and we look forward to hearing from you!
- Nicolle with Cords Club
“Super cute AND confortable to wear. Easy to put in and take out once you get the hang of it! Now I never have to worry about losing a piercing or sleep due to unfortable ears!! I LOVE THESE EARRINGS.”
“These are super cute and didn't irritate my hyper sensitive ears. Took 1 star off for the fact that the chains do flip around a bit and are delicate so I won't sleep in them - the longer one seems to like flipping up back over the top of the earring and getting stuck, so and I have to remove the front of my earring to get it readjusted to hang correctly again. Otherwise these are fab!”
