Hi Amanda,
Thank you for taking the time to write a review! We are glad that you love the quality of your Flat Back. If you don't love the style we'd be happy to help you out with an exchange!
Please reach out to us via the chat icon on our website or at hello@cordsclub.com. We look forward to hearing more from you.
Thank you,
Aspen with Cords Club
Hello Lauren,
Thank you for the feedback! Hearing how beautifully it enhances your vertical stack as the upper stud is wonderful. 💎
Nicolle with Cords Club
“Size of stud Very deceiving on line, this was not as I expected. I asked to return the item but company wouldn’t allow it. Will never purchase anything from them again.”
Hi Lori,
I hope you're doing well! Thank you for taking the time to share your feedback about this experience with your Trinity Zirconia Flat Back Stud. We do our very best to communicate all the details of our pieces as clearly as possible through product photos and written descriptions for each style that we offer. I'm sorry that our efforts fell short for you!
While we are unable to offer returns on our flat backs (as detailed in our shop policies), I'd love to discuss the situation further and find an alternate solution for you! I understand that the discount code that we offered didn't satisfy your expectations. We value your feedback and are grateful for the opportunity to learn from your perspective. Please feel free to contact us at hello@cordsclub.com to continue the conversation.
Best wishes,
Elizabeth with Cords Club
