“Absolutely loved this tool, however it no longer works. When I try to charge it, it shows as fully charged. But the device won‚Äôt turn on. Really disappointed.”

Helpful Report

“Mine worked for literally 5 minutes and will no longer turn on. Waste of money. Don’t buy it.”

Helpful Report

Hi Cheyenne, Thank you for bringing this to our attention. We are extremely sorry to learn your brand-new Forever Young | Hot & Cold Rejuvenating Facial Wand lived such a short life! We would like nothing more than to make this up to you. If you can please check your email as we have followed up with you regarding shipping you a brand-new unit. We appreciate your business and we hope you let us make this right. Best regards, Your VP Team

“Mine worked for literally 5 minutes and will no longer turn on. Waste of money. Don‚Äôt buy it.”

Helpful Report

Hi Cheyenne, Thank you for bringing this to our attention. We are extremely sorry to learn your brand-new Forever Young | Hot & Cold Rejuvenating Facial Wand lived such a short life! We would like nothing more than to make this up to you. If you can please check your email as we have followed up with you regarding shipping you a brand-new unit. We appreciate your business and we hope you let us make this right. Best regards, Your VP Team

Allison Wedertz

Verified Reviewer

“Was really excited about the cold feature of this. It gets really cold which is great by I feel like it’s concentrated in the center and doesn’t cool all the way to the edges of the plate. I commonly have puffy eyes in the morning and wanted to use it for that. I still can but it would be nice if the whole plate was cold. The housing also feels cheaply made for how much this costs.”

Helpful Report

Hi Allison, Thank you for sharing with us your review and we're sad to know that our Forever Young | Hot & Cold Rejuvenating Facial Wand didn't meet your expectation. We'd like to know more about this experience and see how we can settle this matter to your satisfaction. One of our colleagues will be reaching out to you to talk about this and we'll appreciate your response at your earliest convenience. All the best, Your VP Team

Allison Wedertz

Verified Reviewer

“Was really excited about the cold feature of this. It gets really cold which is great by I feel like it‚Äôs concentrated in the center and doesn‚Äôt cool all the way to the edges of the plate. I commonly have puffy eyes in the morning and wanted to use it for that. I still can but it would be nice if the whole plate was cold. The housing also feels cheaply made for how much this costs.”

Helpful Report

Hi Allison, Thank you for sharing with us your review and we're sad to know that our Forever Young | Hot & Cold Rejuvenating Facial Wand didn't meet your expectation. We'd like to know more about this experience and see how we can settle this matter to your satisfaction. One of our colleagues will be reaching out to you to talk about this and we'll appreciate your response at your earliest convenience. All the best, Your VP Team

Katharine Brown

Verified Reviewer

“Very low quality and terrible customer service. Would not recommend this company at all!!!!!!”

Helpful Report

Hi Katharine, Thank you for your feedback. We're truly sorry to know that you were unsatisfied with the Forever Young Hot & Cold Rejuvenating Facial Wand and the kind of customer service you received previously. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We'd appreciate a chance to work with you to resolve the situation. We have reached out to you via email as we'd like to know more about your experience in using this device and work with you on a much-needed resolution. Looking forward to making this right for you. Best Regards, Your VP Team

Katharine Brown

Verified Reviewer

“Very low quality and terrible customer service. Would not recommend this company at all!!!!!!”

Helpful Report

Hi Katharine, Thank you for your feedback. We're truly sorry to know that you were unsatisfied with the Forever Young Hot & Cold Rejuvenating Facial Wand and the kind of customer service you received previously. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We'd appreciate a chance to work with you to resolve the situation. We have reached out to you via email as we'd like to know more about your experience in using this device and work with you on a much-needed resolution. Looking forward to making this right for you. Best Regards, Your VP Team

Karina Herrera

Verified Reviewer

“I bought this item twice. And both times it stopped working after a couple of uses. It wasn’t even charging. I’m still waiting for my replacement that I was promised. I’ve been waiting for a couple of months.”

Helpful Report

Hi Karina, Thank you so much for your review. We're deeply sorry about the condition you've received your package in and also for any delays with the replacement order's delivery. This is not the kind of experience we wish upon our customers. Please know that we continue to work on ways to better improve not only our products but also our services. It's good to find out that the replacement has already been delivered to you. We really appreciate your business and if there's anything else, feel free to reach out to us. Best Regards, Your VP Team

Vanity Planet Forever Young Hot & Cold Rejuvenating Facial Wand Reviews