Vanity Planet Exfora Personal Microdermabrasion Wand Reviews

4.5 Rating 614 Reviews

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“I do not often write bad reviews, especially when customer service is responsive and genuinely wants to help. But with this Vanity Planet order, I have been disappointed by not just my experience with the tool itself (which left me with redness on my cheeks and bruising/marks around my nose), but by the complete lack of customer service. I tested the tool out on the bottom side of my arm and it didn't leave any marks so I tried it on my face. I don't have overly sensitive skin so I wasn't worried about trying this out. Started with my cheeks and there was some redness but nothing crazy, so I tried it on the sides of my nose (as shown in the diagram). This immediately left a bruise/dark mark on the side of my nose so I stopped using the tool. The next day I woke up to more redness on my cheeks and bruising on my nose. Reading up on things, it's going to take up to 3-5 weeks for the marks and bruising to leave my face. I provided most of this information in my review to Customer Service explaining why I wanted to return the tool (which I used for all of 2 minutes) and I haven't heard back in days. This is likely the worst customer service I've experienced in years.”

Helpful Report

Hi Maddy, Thank you for sharing your experience with us. We're very sorry to learn that you have experienced redness and allergies while using our Exfora. Definitely not the kind of experience we wish you to have. We recommend only going over an area once. Going over one section more than one to two times may scratch or irritate your skin. We'd also like to apologize if we're not able to get back to you sooner. We work on a queue basis and are working hard to ensure each customer gets attended to as soon as possible. Upon checking, we see that our customer service team member already came to a resolution with you. Do not hesitate to reach out for other concerns and queries. We'll be more than happy to assist. Best Regards, Your VP Team

Portuguese G.

Verified Reviewer

“This is the best hands down at home system. I am on week 2 and my pores are practically cleaned out. My heaviest pores are on and around my nose. I have one stubborn blemish scar that is already lightening up. My face feels clean and unclogged. This magic wand is simple to use just follow the directions. I pull my face taught while processing my cheek area just to be sure I get all the nooks. I also have to say customer service was very responsive, kind, and just awesome! These people like their job and you can tell. So happy with my purchase and if you read all the literature it really does give your skincare serums the boost they need! I can tell in the difference of my skin texture. Super silky ! Get one you won't regret it. I'm telling all of my gal pals. 41 and nothin done on this face!”

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“It is so relaxing and refreshing using these tools. There is a learning curve with using the Exfora. I found that I have to use less pressure, and figure out how many passes to make in each section. After following up with a face mask, NY face feels incredible.”

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“Just received mine this week and the pressure is low. Can‚Äôt feel a thing. Too much money for it to not work.”

Helpful Report

Hi DStrong, Thank you for your feedback. We're sorry to learn that your Exfora Personal Microdermabrasion Wand isn't working properly. We'll be happy to look into it further for you. We would appreciate the opportunity to make this right for you. One of our customer service team members will reach out shortly to assist you in getting this resolved. Best Regards, Your VP Team

“Seems to work well.”

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Melissa Lane Luce

Verified Reviewer

“iTs ohhh‚Ä¢KaaaY! NoT impresssed!”

Helpful Report

Hi Melissa, Thank you for your feedback about Exfora. We're so sorry to learn that it fell short of your expectation. We‚Äôve reached out to you via separate email to learn more about your experience and usage of Exfora and see how we can be of further assistance. We'll be looking forward to your response. Best Regards, Your VP Team

Hannah Keffer

Verified Reviewer

“I recommend this product to everyone! I can feel the difference in my skin after one use. It removes dirt and cleans my pores so my products can get into my skin.”