“This is a terrible product it does not work. It doesn’t even hold the incense. It’s useless. The square that actually holds the incense stick is not attached and doesn’t hold the stick at all.”
Hello Avonlea
Thank you for your order. It does say in the description these are only suitable for the lightweight Japanese incense we sell. We cannot guarantee all types of incense will hold in here as they are all crafted differently
This is stated clearly in the description. I did email you back but did not hear a reply from you
