“Excellent service ...felt like old fashion personal 'shop floor' attention. Great products delivered promptly. Highly recommended...will shop here again!”
“The tie pin when it arrived was broken which was very disappointing as it was for a Pearl wedding anniversary. I had paid for express postage, so it would arive in plenty of time. The replacement arrived the day after the anniversary which was disappointing”
Hi Lynne, I'm very sorry for the poor experience. We sent the replacement via Star Track as it's currently the fastest option. Strange as the tracking showed it was delivered in the morning of 12th Jan (9:13 am) on time for your anniversary. Nevertheless, the original tie bar shouldn't have arrived broken. We will work hard to improve your experience the next time you shop with us. In the meantime, I have organised a partial refund.
