Hi Evi,
We are so sorry to hear that the taste of the cake was not up to standard. We're glad that the overall delivery and appearance was great. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation.
Many thanks,
Jessica
“This chocolate cake looks wonderful and it's delicious! It's moist and rich with layers of chocolate sponge and choc buttercream and crunchy bits inside. It's the third cake I've ordered from Cutter and Squidge, this one for my partner's birthday and he really loved it. A real treat for chocolate lovers!”
“Well presented, good tasting although in an ideal world something to contrast the sweetness would be perfect. I ordered the cake for the day before I needed it which was fine as it arrived in the later afternoon.”
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.
