Hi
Thank you for your review. We are sorry to hear that your order was damaged. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. In these circumstances we would offer to resend this order or offer a gift voucher for the full amount of your order, which we have done in this instance. The voucher given is for you to reorder the product that was damaged previously. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused.
Kindest,
Team C&S.
Hi
Thank you for your review. We are sorry to hear that your order was damaged. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. In these circumstances we would offer to resend this order or offer a gift voucher for the full amount of your order, which we have done in this instance. The voucher given is for you to reorder the product that was damaged previously. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused.
Kindest,
Team C&S.
“I received a lovely vegan mini cake box from a friend for my birthday and everything about it was amazing! The packaging, delivery and presentation were wonderful and the cakes were absolutely divine. I loved it so much I sent a similar box to my brother for his birthday and they went down a treat!”
