Hi Min,
Thank you for your review.
I’m sorry to hear that your order did not arrive on time. We do rely on third-party couriers to deliver our items and we are disappointed to learn this has not been done on this occasion. I will be reaching out to you in a separate email to resolve this issue straight away.
Kind regards,
C&S
Hi,
Thank you for your review.
We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like.
Kindest,
Team C&S
