“Item was out of stock in the warehouse although showing in stock on the website. I got a refund but the refund was less than I paid after the currency conversion. Customer service unhelpful - I couldn't change my order to something that was in stock, had to get a refund and do a new order. The whole process took over two weeks to not get a watch.”
Hello Mel,
Thank you so much for taking the time to leave us this review and we do appreciate your feedback and we want to do everything we can to make our brand fair and equitable. At Daniel Wellington, we are always working to provide the best possible experience for all of our customers.
Our warehouse team has diligently worked to synchronize our inventory system with our online platform and rest assured, the inconvenience you experienced with the out-of-stock item is now behind us, and we have taken measures to ensure such occurrences are minimized in the future.
Thank you for your understanding and once again we sincerely apologize for the inconvenience caused.
Should you have any further questions or concerns, please don't hesitate to reach out. We value your business and look forward to serving you again soon.
We wish you a wonderful day!
