“The watch arrived with a dead battery. There was no indication of how to install the extender, or at least a note to say that you need to take it to a jewellery shop in order to have the extender installed.”
Hi Lindelwa,
Thank you for leaving a review on our website. We appreciate your feedback and are eager to address any concerns you may have regarding the product you received.
Due to the Iconic Link’s unique design, professional tools are required to add or remove links in the bracelet.
If you need the watch adjusted to fit your wrist perfectly, just bring it to one of our DW Retail Stores for free sizing. Please keep in mind that this does not apply to 3rd-party retailers selling our products.
You also have the option to take your watch to a local certified watch shop or jeweler, as most will be able to perform the adjustment for a small fee.
Kindly note that any adjustments made to the length of your watchband must be reversed in order for your product to be eligible for a return.
If there is anything else we can help you with with the product that you received please send an email request via this link https://danielwellington.zendesk.com/hc/requests/new , and we will assist you in any way we can.
We wish you a wonderful day!
What are the key features of the product?
High Quality
“I am in love with my watch , so beautiful and I love more the support I received when my watch was giving me issues it was fetched from my house at no extra cost , and it was delivered back to me very fast.”
