“So unhappy, I bought a wrong colour when realising I communicated the following day they told me they can’t change the colour but I can when if arrives return it as if the retuning process was going to be was upon communication with ups their delivery service same day of delivery they were supposed to collect the doll day collection organised but never came DW told me to reschedule this is very bad why must I go through this much admin just because you refuse to change the watch that was delivered 5 days after you told me it’s schedule for urgent what urgent is 5 days”
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been. This is not the level of service we strive to provide. A member of our Customer Service team will be reaching out to you shortly to review your case, address your concerns, and work with you toward a resolution. We appreciate your patience and the opportunity to make things right.
