Hi Emilia,
Thank you for leaving a review on our website. We appreciate your feedback and are eager to address any concerns you may have regarding the quality of our leather strap.
Leather straps will change over time due to wear and exposure to elements. Signs of aging include cracking, fading, and loss of flexibility. It's important to monitor the condition of your leather strap and we would also kindly like to advise you to treat your Daniel Wellington straps/watches with the utmost care.
If there is anything else we can help you with please send an email request via this link https://danielwellington.zendesk.com/hc/requests/new, and we will assist you in any way we can.
Thank you and have a wonderful day!
Hello Mpilo,
We are incredibly grateful that you took the time out to leave us a 5-star review and we really appreciate you being a customer.
If you need further help, please don't hesitate to submit a request to our Customer Service Department, here: https://danielwellington.zendesk.com/hc/requests/new
One of our representatives from this team will reach back out to you shortly with more information regarding your specific concern.
Once again we sincerely appreciate sharing your rating with us and we wish you a wonderful day!
