“it was a gift to someone so I had to include the extra links provided to get it aptly fitted, The watch is not working and when we called the customer care they said that as we have included extra links it cant be replaced with a working product. as per them it can only be repaired. how horrible is that.
my question, changes done externally do not change the mechanics of the watch. then why cant a new watch be replaced.
you have damaged by reputation as it was a gift to someone
extremely disappointed with the service.”
Dear Sachin,
Thank you for sharing your feedback with us. We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
