“I have emailed customer service twice in the past week. I have not had any reply to the request for service. I have submitted the required information.
I hope someone reads this and can help”
“I had an ascent and used it every day for 2 1/2 years it finally conked out I bought the extended warranty and was sent a brand new one everything is good about da Vinci”
“The extended warranty offer truly shows how much they trust and believe in their products. Sam was clear in what to do and perfectly courteous. I love my DaVinci Ascent!!”
“I don't write reviews to often, usually when I do it's because I've had an awful experience or an amazing experience. In this case mine is the latter, I have nothing but good things to say. First off the Ascent was an awesome peice of equipment but I had charging issues after having the unit 3 years or so. I purchased this extended warranty and like most all the other reviewers I am getting a brand new unit shipped to me (the IQ since Ascent is discontinued). This company has very speedy response times to emails, most of the time I have a response in a few hours (unlike some companies that are 24-48hrs all the time). Emails are very informative and clear to the point. Again wouldn't hesitate to recommend the vapourizers here and would definitely recommend the extended warranty if you have a problem. Like ask yourself this, how many companies would allow you to buy an extended warranty AFTER the point of sale and then replace it with a brand new unit. Most companies you have to buy extended warranty when making the initial purchase and some will allow you a grace period of like maybe 2 weeks. Seriously 3 years after my purchase and I was able to buy an extended warranty, that is unheard of. Just Awesome!!!!!”
“Emailed back and forth with Tim. He was super helpful and accommodating. Took them a bit longer than originally stated to repair and reship my vape. But at the end of day, my vaporizer is being replaced and that is what matters. Does it suck that I had to pay an extra $50? Yeah it does, but the ascent is a great vape so I don't mind paying that fee once.
Side note: the style is different from the one I initially ordered. But as long as it works like it should and is under another 2 year warranty, the style doesn't matter.”
“At first this warranty seemed too good to be true. In the end, it exceeded my expectation. After years of use, our Ascent just died. I was able to buy the warranty and all I had to do was send the piece in. She was unfixable and within three weeks a new one arrived and of course, is working great. This type of customer service puts DaVinci above and beyond all others. Truly wonderful...thank you again and again!”
