“My sister in-law used it for 8 months and did not know to keep it clean. She then broke the mouthpiece off to try to clean it as it was clogged. The new one you sent(thanks very much) will be kept clean. I got her isopropyl alcohol and pipe cleaners and told her to put a very little smear of vasoline on the threads. Clean it regularly. I think your manual should have a section on cleaning.”
“bought the warranty, sent it in, received it back, worked for one vap and then the temperature would not hold or even go higher
took a little bit to calm down. Now to get things rectified. sent in message to Alexis. Waiting on reply”
“I have the da Vinci ascent, and it's been a good friend, helped me through some really acute pain.
But I got to tell you, I love the glass stem. After I use it for a few days I heat some water to about hundred and 40, stir in a little bit of coconut oil and then I take the glass stem as a strawand sip up the water/coco oil. .
So all that beautiful resin gets a emulsified in the warm water and coconut oil. Then I sip it up in the straw/ Glass stem.
I have to supplement with edibles, because of the degree of pain that I have.
So I am most grateful to this feature, Plus if the material has been well cared for the flavor profile offered by the ascent is unparalleled.”
“Recently i decided to purchase a extended the original warranty had already expired. So i decided to get extra coverage for my da vinci. Im glad i did because a few days later my da vinci died..Long short i call the warranty department and got a Rma # then i shipped my da vinci . This was Tuesday of last week my da vinci will arrive back before this friday..Thanks you guys great customer service you and were very professional”
