“Couldn't be more disappointed. After spending $800+ to add dimmers and some smart switches, the switches arrived mostly damaged. I have one switch out of 8 that works properly (two I have not tried yet). One of my dimmers turns on and off randomly -- even in the middle of the night. The others are uninstalled. At this point I would warn anyone thinking about using these switches to look elsewhere.”
“It is not working with Alexa and won’t set a schedule. I tried power cycling it and it still isn’t working. I reported a bug through the app and still haven’t heard anything back.”
Hi Luis!
Thank you for letting us know about the issue you are having. I filled in our customer success team about the problems you're having with our app. They will help you resolve it! If you ever have any questions, or come across a problem with the app or a Deako switch, you can contact our customer success team at:
1-844-673-3256
We are always happy to help!
-Kailey from Deako
“great product - great customer support - so easy to swap out different switches to meet your needs - someone was very clever in developing this system - can't wait for the next iteration.”
