“I’m sorry to say Deako but the new switch you sent me doesn’t work either. Normal switches work in the socket just not the motion switch’s I ordered and you replaced once.”
That's actually great information to receive.
If the replacement didn't work, that tells us it isn't the switch, as it's extremely rare for one defective switch, let alone two.
Did the Motion Sensor work for a few times, then stop? That tells us the hot-in/load wires are swapped since the switch isn't getting the battery it needs.
Did the switch ever work or turn on? If not, that tells us the neutral wire is not plugged.
A simple switch will work regardless of if there's a neutral missing or the hot-in/load is swapped.
The last thing I want to check is making sure the location is in a single pole location, meaning one switch controls the light. The Motion Sensor Switch will not work where multiple switches control the lights, like a hallway.
Let us know!
“I have Deako switches throughout my South Carolina home including 3 Smart Switches and the recently purchased Motion Sensor Switch. I am a big fan of Deako products. However, I have come to realize, the Motion Sensor Switch does not function properly in the heat of the summer when the garage, where the switch is located, is hotter than a person walking into the garage from the house. I have come to suspect that these switches sense heat rather than motion. I found this to be the case with my Ring "Motion Sensors" as well when the heat from a nearby register triggered it and the police were dispatched. Perhaps, these products should be called something other than "motion sensors". That is not really what they sense. Just a suggestion. Regards.”
Thanks for sharing your five-star review. We’re glad the installation was easy and the motion sensor now turns on the light automatically in the garage. Love it!
Kind regards,
Team Deako
Thanks for sharing your feedback. We’re glad to hear the Motion Sensor switches work amazing and that the lights turn on as you walk in.
If you ever need anything, we’re here to help.
It's rare that two switches would be defective. That makes us think it could be wiring or the location. For the Simple Motion Sensor, it has to be the only switch that controls the light. It it's in a multi-way, it won't work. Additionally, the wiring needs to be correct, so neutral wire connected, as well as the hot-in/load. If it does not do anything, and stays on the on/off status that the switch was inserted, may be missing neutral. If it worked a few times then stopped, the hot-in/load is swapped because it's not getting the charge needed. Reach out to our support team if you haven't already so we can figure out what's going on!
“The Deako Simple Motion Sensor Switch is very helpful, especially when you have your hands full and need to turn the light on and off. Makes for much easier living.”
Thank you for your review, Venkatesh. We’re glad you find the Simple Motion Sensor Switch very nice.
If you need anything, we’re here to help.
Kind regards,
Team Deako
