“For two weeks, the device has been unresponsive, and no one has taken action to resolve the issue. Despite this, I am still experiencing the problems.”
Sorry you’re having a horrible experience with us.
We want to help get this resolved. Please reach out to our Support Team at 1-844-903-0847 so we can assist promptly.
Kind regards,
Team Deako
“Several of these in my house don't operate properly, unfortunately. They occasionally work fine, but then they will suddenly go into some mode where they no longer react to motion at all, even if I'm jumping up and down in front of them. I don't get it. I've reached out to Deako support and they've replaced to the switches, but the new ones do the exact same thing.”
There is a cool down period of five minutes - could that be what it is? If you turn off the switch manually, then there's that period so if you go back into the room, it won't turn back on and restart.
Sorry you’re having a horrible experience with us.
We’d like to help get this working as expected. If you’d like, we can review your interactions history, verify device status and remote setup, and explore a fix or replacement if needed. Please reach out to us at (844) 903-0847 so we can assist promptly.
Kind regards,
Team Deako
Great to hear! We’re thrilled the motion sensor switch was quick and easy to install and works better than you expected. If you ever need anything else, we’re here to help.
Kind regards,
Team Deako
Fantastic to hear! We’re glad the Simple Motion Sensor Switch is working for you. If you’d like setup tips or run into any questions, we’re here to help.
Sounds like there is something going on at that backplate location.
The Motion Sensor can only be in locations where one switch controls the light.
If the location is single pole, then we want to make sure the wiring is right. If there's a missing neutral wire, the Simple Motion Sensor switch will remain in the on/off position it was in when inserted, and the main button won't work.
If there is swapped hot-in/load, then the switch will work for a few times, then die because it ran out of charge that it's supposed to be getting if the wires were correct.
Hope that helps!
