“My first Simple Motion Switch was experiencing some issues with turning on without any movement. I contacted customer service to see if they had any advice as how to fix this or troubleshoot the issue. Customer service immediately sent me a new switch. Thank you for such outstanding customer service!”
Thank you for your review, Debra. We’re glad to hear our customer service could help quickly with a replacement and that you’re satisfied with the support.
If you need anything, we’re here to help.
Kind regards,
Team Deako
“This thing goes on al the time, triggered when there's absolutely no movement.
Every morning I get up, it's on! Andi t's been on all night!!
So frustrating I want to return this...”
Sorry you're having a horrible experience with us.
We want to help get this resolved. Please reach out to our Support Team at 1-844-903-0847 so we can assist promptly.
Kind regards,
Team Deako
“Works well, plug and play. But there are only 3 options for the on/off. 5 seconds, 5 minutes or 20 minutes. I wish there was a more customizable time”
“For two weeks, the device has been unresponsive, and no one has taken action to resolve the issue. Despite this, I am still experiencing the problems.”
Sorry you’re having a horrible experience with us.
We want to help get this resolved. Please reach out to our Support Team at 1-844-903-0847 so we can assist promptly.
Kind regards,
Team Deako
“Several of these in my house don't operate properly, unfortunately. They occasionally work fine, but then they will suddenly go into some mode where they no longer react to motion at all, even if I'm jumping up and down in front of them. I don't get it. I've reached out to Deako support and they've replaced to the switches, but the new ones do the exact same thing.”
There is a cool down period of five minutes - could that be what it is? If you turn off the switch manually, then there's that period so if you go back into the room, it won't turn back on and restart.
