“Everything about the switches are great. The problem I had with it was the ordering process. It doesn't make sense that I can't order a 3 way switch in whatever gang size I want. I shouldn't have to order 4 gang single pole switches and 4 single gang 3 way switches to get what I need. Too many extras and very confusing”
Hi Spencer,
Thank you for your review and for giving us your insight into how we can better assist customers during the ordering process. Unfortunately, it is due to UL regulations we had to sell those items together. In the coming months, we will address this issue and we will be able to sell the 3/4way switch by itself.
We will process a refund for the extra items you do not want and send you a return label, that way you can send back the extra switches you don't need.
I recommend contacting customer support. We will need the order number to provide you with your refund and the return label. Their number is: 1-844-673-3256.
Please let us know if you have any questions! Deako wants to make creating the perfect lighting in your home, as simple and easy as possible. So if you have any issues, or come across something that seems confusing, just give us a call. We are always happy to help!
Hi Peter,
Thank you for your review, we appreciate any feedback. Having your home set up with Deako is incredibly useful for new homeowners because it makes personalizing your lighting super simple. If you have any questions about our switches or would like any assistance with your backplate install, give us a call! We are always happy to help!
For any questions or assistance, you can call our lighting experts at : 1-844-673-3256
Thanks for sharing Rory,
Quick and simple makes a huge difference when it comes to tailoring your home lighting! Happy we've been apart of this process with you!
