“I was excited to receive this box, but really disappointed in the quality of the 3-tier “wood” serving platter. It’s clearly some sort of resin & not made well. Mine came with many chips in the resin, which show as white plastic. I’ll need to get out the paint if I plan on using it. Also the “bark” on the exterior has no detail & is just kind of blob or sloppy looking.
Also would have been great to receive 2 pillow shams instead of just 1.
Value of the box is great, so I won’t be sending it back. Just didn’t expect to have to fix a product I was most excited about.”
Hi Sheryl, Thank you for sharing, we're so sorry to hear this! If you experience any issues with a product in your Fall Box, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Misty, Thank you for sharing, we're so sorry to hear this! If you have any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“The Fall Steal It Box offers some nice items. I haven't tried the little fire pit yet but felt that a different object could have been in its place. I'm disappointed in being able to 'see' what was in the box WAY BEFORE I received my box! I thought that the boxes were to be more of a surprise, yet found out on social media weeks before receiving mine.”
Hi Gwyneth, We're so sorry to hear you were disappointed! We really do appreciate your feedback, Thank you! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“Every item in this box was wonderful. I had used them all within a week of receiving the box. The value is incredible and I love the mix of seasonal items along with ones you can use every day. I couldn’t believe the size of the three tier serving piece…wow! I would have a hard time picking out a favorite item. They were all wonderful. I’m so looking forward to the next one!”
“I love Decor Steals! The Fall box was OK, but not as good as I hoped. The three tier Riser shelf was pretty banged up and its difficult to find the exact shade of paint to fix the dings, so they stick out like a sore thumb (they are all white) The candle bowl is a true oddity. I have to put heavy things on the empty side to balance the weight of the candles. I wouldn't want it to tip over while burning. The Pillow cover was not the best quality and the zipper is hard to zip and unzip. The Fall Leaves were very pretty but the same type of thing can be bought at Dollar Tree...which is what I did, and intertwined them to make it fuller. The best of the box made up for the defects. I truly LOVED the Covered Pie dish and the Pumpkin Trivet.”
Hi Joan, We are sorry to hear this. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has re-sent the email to take care of you right away! Enjoy your day!
