Was there enough information about the product on the site?
Yes
“I've tried this product before from another retailer and loved them, so I decided to order direct from the site when they had a good sale. But I ordered these on the 23rd of January - it is now the 12th of February and I have not received my order. The Route tracking was very frustrating to work with as well. Unsure what to do at this point”
Hi,
Thank you for the feedback! We're so sorry that USPS has not delivered your order yet, and we hope you understand that we have no control over their transit times. If you haven't already, the next steps would be to file a missing mail claim and then contact Route about the delivery issue.
Warm Regards,