Sorry to hear about this, John. That’s definitely not the experience we want for our customers. Please reach out to our customer service team, and we’ll make this right for you. Here’s the link to contact us: https://www.devosoutdoor.com/pages/about-us.
“So impressed with this light. We love it for camping and home. We had a long lasting power outage due to winds and I messaged the company at 9pm about not fully charging it (new out of the box) and needing to use it once the power went out. They responded to me that I wouldn’t ruin the battery by doing this. I was so impressed they responded. Great customer service. Great light!!”
“Best light option I’ve purchased. Originally bought it for hunt camp but I am constantly finding other uses for the light. Great quality and great customer service.”
“I used it on a recent hunt and it worked great to have light while cooking on the campfire and getting packed up and ready to roll out before the sun came up. The head unit is constructed well and feels very durable and impact resistant. So far, I am very happy with my purchase and will be recommending it to all my family and friends.”
