“Purchased two Libre3, and neither of these monitors would synch with my phone and I spent about 15 minutes trying. I have used Libre3 for over a year, so know the process. Went do pharmacy, purchased a new one and it synched immediately. Sent email to sales asking for replacements and have received NO REPLY. Will not use this company again.”
Dear Marilyn,Thank you so much for taking the time to provide us with your valuable feedback on the FREESTYLE LIBRE 3 SENSOR (2 Pack). We truly appreciate hearing about your experience and apologize for the inconvenience you faced.
We understand that receiving only one sensor instead of the two you ordered can be frustrating. Our sincerest apologies for this oversight. Please be assured that we are continuously working to improve our processes to ensure such incidents do not occur in the future.
To resolve this issue promptly for you, could you please let us know the order details? It would greatly assist our team in arranging for the delivery of your second sensor. We want to make sure you receive the complete order as soon as possible.
Once again, we sincerely apologize for any inconvenience caused. Your feedback is extremely valuable to us as it helps us to better serve our customers. We are committed to providing the highest level of customer satisfaction.
Please feel free to reach out to us with any further concerns or suggestions you may have. We value your input and would appreciate any suggestions on how we can make things better.
Thank you for choosing our product and giving us the opportunity to serve you.
Best regards,
[Your Name]
