“I have contacted three times since 2023 with no response on faulty sensors. This happened again recently and the sensor had to be replaced before due date. What do I need to do to replace these costly items? This is the third sensor that has malfuntioned from the orders from you. This is costly for limited income couples because I have to pay out of pocket for these supplies for my husband. Please advise?”
“Thank you for making these available. Carol 's supplier seems to be late with shipments o r leaves us out. She has had several surgeries that required her taking off her transmitter and pump yet we are allowed 3sensors per month through insurance. As long as she stays on the pump, her blood sugars are easily controlled. I keep sensors on hand for these emergencies. She has been a Type I for 68 years and she will be happier and live longer because you make her supplies available. Thank you.”
