“Why is there so much troubleshooting required? Customer service is unhelpful, they only sent me an article to name a few reasons the light is blinking red, but I have to mess around with the device to try and figure it out? I lost almost all of my concentrate while charging it on the short 5 inch charger because it was tilted down (charger is too short to reach anything to set the pen on) Why is the concentrate leaking out??
Now I've lost money on my concentrate as well as this pen that I can tell customer service isn't going to help me replace or refund based on the chat not understanding my request for a phone number to talk to a representative. DO NOT BUY. Don't waste your money. It was a cute rainbow color, that's it.”
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