Dear Julia,
We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures.
We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs.
We've already processed the refund for the returned dress, and it should be reflected in your account shortly.
We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us.
Warm regards,
Your Dolly and Dotty Team
