Dear Sylvia,
We sincerely apologise for falling short of your expectations regarding the dress quality. Your feedback about it is valuable to us, and we'll certainly take this into consideration for future improvements.
If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding.
Thank you for sharing your thoughts with us.
Warm regards,
Your Dolly and Dotty Team
