Dear Cheryl,
We sincerely apologize for falling short of your expectations regarding the dress quality. Your feedback is valuable to us, and we'll certainly take this into consideration for future improvements.
We've already processed the refund for the returned dress, and it should be reflected in your account shortly.
If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding.
Thank you for sharing your thoughts with us.
Warm regards,
Your Dolly and Dotty Team
