“Lovely dress style. Rather large for a 12. Reason for low score is it isn’t true to the colour in the photo, which looks like a pale brown, almost pink shade. When it arrived it was a very very dark brown almost black with a touch of dark green. Returned for this reason. Shame as I love Dolly and Dotty dresses.”
Dear Alyson,
Thank you for sharing your experience, and we're genuinely sorry that the dress's color didn't meet your expectations. We understand how crucial it is for the product to match the visuals accurately. Our sincere apologies for any inconvenience caused.
We'll certainly raise this concern to our design and photography teams to ensure we address any potential variations due to lighting in our photoshoots. Your feedback is precious in helping us improve our product representation.
To expedite the refund, may we also know the return tracking number, I checked this has not been received yet.
Should you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your support and understanding.
Warm regards,
Your Dolly and Dotty Team
