“The ends of the extensions were in horrible condition. I would need to cut off 2-3 inches just for it to look decent. The extensions were also very thin. Would not add any thickness to my hair. Also disappointed that I had to pay a restocking fee when the product is of low quality.”
“There’s no way these are real because I just did a test strand with lightner and no lift just turned gummy after 10 minutes of 20 volume and mydentity cream lightner…. Wanted a small pop of color to my already brown extensions. Yes they do curl but it never holds and synthetic can curl too on low heat which I use anyways. Not worth the money for sure”
Hi Olivia! I am so sorry your hair was not as expected in color. We do not recommend the use of lightner on our hair extensions. During the production of the extensions we lighten the hair from a dark brown and then use a treatment on them to ensure the health of hair for a long lasting wear.
We would love to talk more about this with you and work out a solution. Please reach out to us at info@donnabellahair.com or you can text us at (866) 631-1522. We hope to hear from you!
“They’re really thin but once you get them in your hair they actually make it look thicker which is good but the ends are just really thin which doesn’t bother me but could bother other people. I really like them tho and they’re super soft.”
Alysa!
Store Owner
Thank you for being such a supportive customer! We can't wait to see all the beautiful styles you create! We're always so happy to hear from clients that they love their hair! We wish you all the good hair days!
“I am a licensed hairdresser, and I work in a salon. I purchased these extensions because I had heard great things about them and needed something quick for vacation. With high hopes I purchased the 14 inch clip ins. I usually get 18 inches but I decided to try the 14 because it’s all the supply store had in stock. I open the box and when I took the hair out I figured it was a little thin, unlike the marketed “thick” extensions I was expecting. I installed anyway and to my surprise these were the thinnest extensions I have ever worn. Completely see through. I had to add a different set of clip ins that I used to wear because even with all 10 clips it was so thin you could see straight through it. I was in complete disbelief. As of now I will not recommend this brand to any other stylist, or any of my clients.”
Hello Alyssa!
We apologize this was your previous experience with your extensions. We will be reaching out to you via email. We will await your response and hope to get this resolved for you!
