Hello There,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
Thank you so much for sharing your positive 5-star review, Pam! Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com