“I spent $340.80 for hair and insurance on the hair and you sell this insurance as if it is a peace of mind and I would be covered. This hair is stringy and does not blend in and worst thing is that it won’t stay in my hair. I have had 1/3 of them fall out in less than a week. I call into Donna Bella Hair customer service and of course they just blame the hair stylist that has been doing extensions for 12 years. I will be sure to let her know that. Thanks for nothing and glad you got not only $300 for selling me bad hair and another $40.80 for Insurance that makes you more money and DOES NOT protected me, the customer.”
“I not only paid for the insurance but had my package expedited so I would be able to use it on my client and it was not deleivered by 10:30 like I paid for. Now, one of your employees is telling me it was. I’m very upset by this brand.”
“I placed my order June 30 using 2-3 day express service, and have not received my package yet. I had to purchase hair elsewhere for my client. I talked to someone in customer service who was going to follow up, but I never heard back, and have been busy working that I haven’t gotten a chance to call during business hours.”
“We order a color that was too light and had to return. Returned the same day we received for credit to order new color. My only complaint was that the insurance for the hair would have credited for the new Hair on order.”
