Hello Brittany,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
“I never received these items. I reached out to this company two times via email and no one has responded. I am extremely disappointed. I would appreciate a refund. I will be using other extensions moving forward.”
Hello Christina,
We apologize for any inconvenience you may have experienced with your recent Donna Bella Extensions. We are here to help address this issue and have taken steps to resolve it. Your concern has been escalated with our carriers, who have indicated that they are holding your package at your local FedEx Office. Additionally, a claim has been filed with Shipping Protections, as your order was insured. Please be on the lookout for your refund. If you have any further concerns, please feel free to contact us via email at info@donnabellahair.com. Our team is committed to finding satisfactory solutions for any issues you may encounter in the future.
