“The hair was way more curly than the blonde I received and when I put them in it looked horriable.. I then called and was pretty much told sorry nothing we can do the hair will relax eventually so needless to say I had to refund the clients money and remove them and use a different brand because for the first time in over 15 years that I have been with this company I was not taken care Of! I would never expect my client to walk around with half poodle curl and half decent curl it was not cute”
Hey Davina, did we miss an opportunity to save the day? You're a long-time customer and we'd love to see about turning this experience around. Hoping you're open to revisiting this so we can get this resolved and bring you to feeling better supported as a loyal customer!
