Hello Sarah,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern!
Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“My whole experience with this company was incredible !! Much more than I expected ! Will be buying again soon, I just want to have them for future extensions ..”