“Love my extensions, however the back ones fell out within a couple of days. Not sure why this happened, but I noticed the tapes popped open and the extensions slid right out. Very disappointing, after spending a large sum of money for stylist and new extensions.”
“The quality of hair has been amazing the last two orders. The color matches perfect, people have been shocked to realize it isn’t my hair. It’s easy to care for. The first order I received from DonnaBella I was able to reuse one more time.”
“Love the hair quality . The tape is lacking in quality . I’ve purchased less expensive hair that I don’t like but the tape is longer lasting . Also would like to see larger color range in blondes and light browns
Thank you Heidi”
Hello Heidi J.
We always strive to find solutions for all of our customers and we would love to find a resolution for you if you are interested.We are so happy we were able to resolve this previous experience and have you feeling confident in your extensions!
“Hair is wonderful but extensions fell out after first wash which was several days later . Not sure what tape is used on new extensions but was not pleased . Replaced with new tape and have had them in for several weeks . I am I licensed cosmetologist and so is the person that installed them .”
“The extensions are gorgeous, however one pack all fell out at one time on one side of my head. I have to believe the tape was defective. So, I retaped the extensions and reinstalled them. They look great now!”
“Very very dissatisfied!!! This is the third time the color changed on me and I just had the tape in put in my hair and I do everything your suppose to taking care of the hair properly!! Will never buy again from Donnabella and I been a client for over Five Years! Very unhappy!!”
“Bought these for 5 years and this time after waiting 48 hours the ALL fell out when washing. It was a nightmare.
Nothing was done differently. No conditioner used, same stylist etc”
Hello Gelenis D.
We are so very sorry this was your experience with your purchase. We have reached out via email to speak more on this! We look forward to your response at your soonest convenience and we will find a resolution for you!
