“Not impressed with the color, the customer service, the accuracy of shipping when paying for overnight shipping, or the texture of the hair. The hair feels fake. I am not impressed. Will be going elsewhere next time. Do NOT recommend.”
Hey Heather, thanks for taking the time to write your candid thoughts and feedback!
It's important that we understand comments like "hair feels fake" when this is the core of our business. Our hair undergoes a moisturizing process after coming from a human head so we'd love to understand what your expectations were and how they weren't met.
Regarding the shipping disappointment, I can see that a) we shipped your package out on time, the same day you ordered it, and b) despite the delays being on the carrier's end, we absorbed that and refunded you the cost. We understand it was ultimately a letdown, but I hope you can objectively recognize when things are within a company's control.
Still, we appreciate you taking the time to express your disappointment. We do hope that we can regain your trust at a calmer time in the future.
Thank you, and have a lovely hair day!
