“As prompted, this is specifically about free shipping. Free shipping is appreciated. Shipping on top of the cost of the product would be prohibitive.
(The format of this form, is confusing. What photos or videos are hoping to get about free shipping? You are likely looking for photos of the product, which is not the subject of the survey. The communication coming from this company is a lot and not well coordinated or crafted. I like your products, but your communication is not thoughtful or considerate of your customers’ time.)”