“I ordered a engagement ring on the 10th of December I was told it will be here before Christmas and as of now Christmas eve 2020 its still processing and no one is answering the phone I emailed as well and left voicemail I even payed for overnight shipping guess I wont be getting engaged tmr on Christmas worst company ever they will promise it will be here before Christmas but dont listen this place is awful lets hope the ring isn't as bad as the customer service.”
“BE CAREFUL! These guys say what you want to hear, but wont follow through on it. Make sure you get any promises in writing or you'll end up like me.
Absolutely horrible experience going through Edwin Novel Jewelry design. They completely misled me during the Christmas holidays about receiving my gift before Christmas. I ordered my earrings just over 2 weeks before Christmas and paid for 2nd day delivery. They promised it would arrive before Christmas. I called the next week to confirm it would arrive before Christmas and their employees confirmed it would. I then called again the monday before Christmas (xmas on friday) and the employee again confirmed it would be shipped out and arrive before Christmas. I'm never able to check on my order status because in order to check on your order status you have to create an account with them prior to the order (another annoying thing I found out after ordering through them). I was getting worried because they never sent out a tracking number so I called them on Christmas Eve to see if they sent it out and they all of a sudden started saying that they were waiting on a 'certification letter' and wouldn't be able to send it out until they get that letter. Not once did they mention this certification letter or the fact that they would need it prior to shipping out. They only made strong promises that I would recieve it prior to Christmas. Here I am the day before Christmas with no earrings and empty promises. They will quickly change what they say and just say, oh I'm sorry sir. You can return the item if you want. They'll show you a good price and make promises they don't plan on keeping. I hope you don't happen to experience the same thing I did from these guys. I wish I wouldn't have believed what they continually told me.”
“BE CAREFUL! These guys say what you want to hear, but wont follow through on it. Make sure you get any promises in writing or you'll end up like me.
Absolutely horrible experience going through Edwin Novel Jewelry design. They completely misled me during the Christmas holidays about receiving my gift before Christmas. I ordered my earrings just over 2 weeks before Christmas and paid for 2nd day delivery. They promised it would arrive before Christmas. I called the next week to confirm it would arrive before Christmas and their employees confirmed it would. I then called again the monday before Christmas (xmas on friday) and the employee again confirmed it would be shipped out and arrive before Christmas. I'm never able to check on my order status because in order to check on your order status you have to create an account with them prior to the order (another annoying thing I found out after ordering through them). I was getting worried because they never sent out a tracking number so I called them on Christmas Eve to see if they sent it out and they all of a sudden started saying that they were waiting on a 'certification letter' and wouldn't be able to send it out until they get that letter. Not once did they mention this certification letter or the fact that they would need it prior to shipping out. They only made strong promises that I would recieve it prior to Christmas. Here I am the day before Christmas with no earrings and empty promises. They will quickly change what they say and just say, oh I'm sorry sir. You can return the item if you want. They'll show you a good price and make promises they don't plan on keeping. I hope you don't happen to experience the same thing I did from these guys. I wish I wouldn't have believed what they continually told me.”
“I made my order on December 12, 2020. On their website, I was guaranteed to have my order by December 22, 2020. I called and emailed the company and spoke with a Customer Service Rep who guaranteed that the engagement ring would arrive before December 25, 2020. As of December 24, 2020, I still have not received any shipping information or email stating any kind of delay… my account with them still says, “processing”. The woman with whom I spoke with says that they are still waiting for the certification of authenticity for the jewelry and they will upgrade the shipping to "over-night". Still no ring and no update to the status of my order.”
“I made my order on December 12, 2020. On their website, I was guaranteed to have my order by December 22, 2020. I called and emailed the company and spoke with a Customer Service Rep who guaranteed that the engagement ring would arrive before December 25, 2020. As of December 24, 2020, I still have not received any shipping information or email stating any kind of delay… my account with them still says, “processing”. The woman with whom I spoke with says that they are still waiting for the certification of authenticity for the jewelry and they will upgrade the shipping to "over-night". Still no ring and no update to the status of my order.”
“Absolutely horrible to cancel a product. Called long after 48 hours and it still hadn’t been canceled and I just had a customer service representative hang up on me. I will never use this company again.”
