“Sincerely, I’m just annoyed at these products. I bought the leggings and they only have microperle on the thighs. The top only has microperle on the back, and this bodysuit only has microperle on the lower abdomen. I’m disappointed because i want microperle on the back and abdomen, all in one product. But no, you have to buy different products for different areas, like a puzzle, and only find out where the microperle is once the package arrives. Returning the leggings was a nightmare with multiple emails and even a post on social media. This company needs to be transparent on where the microperle is in the products. I won’t bother buying anything else until a product has microperle on the back and full abdomen. For the price, these products shouldn’t be a puzzle.”
Dear Camila,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're disappointed by your experience. Our goal is to make your life and overall wellness journey easier, not more frustrating.
We totally understand your desire for more comprehensive MicroPerle coverage, including on the back and full abdomen, in a single product. Believe us...we want to be covered in MicroPerle beads as well! :-) Your feedback is extremely valuable as we continually strive to improve our products.
We carefully consider the construction of our garments, bearing in mind the most essential areas to have MicroPerles placed while aiming for the best quality at the most appropriate cost. However, we appreciate you bringing this to our attention, as it helps us better understand our customers' needs.
You'll be happy to know that we've implemented your suggestion to clearly indicate the MicroPerle placement in the "Key Features" section of our product pages. This change will improve transparency and help customers like you make more informed decisions.
We're very sorry for the inconvenience you faced with returns. We're committed to always keeping a caring human in the loop instead of using a chatbot. For any future concerns, please reach out to us at bonjour@elastiqueathletics.com to get in touch with our customer care team directly.
We truly appreciate your honest feedback as it helps us grow and improve. We hope you'll reconsider and give us another chance in the future. We would greatly value having you as a customer.
If you have any further questions or concerns, please don't hesitate to reach out.
