Hello Monte,
We are so sorry to see this! We also wanted to follow up as we reached out to you on September 9 to find out what happened to your package but never heard back. We strive to do the right thing by our customers and would happily have either discounted the purchase, replaced the damaged item or provided a site credit. We do need some information in these instances so that we can file a claim with the courier. If you could please send us a photo of the damaged bottle (send to info@equiderma.com) or reply to either of our previous emails with the photo or description of the damaged bottle we would like to resolve this situation for you!
