“Ointment is AMAZING, however, time for shipping and processing was very slow. I am still waiting for the remainder of items ordered mid August. Customer service not the best, however, not the worst experience I've had either. Still undecided if I would recommend at this point, however, I am so hopeful the rest of my order comes in soon and that it will be as good as the ointment. LOVE the ointment, works great on sensitive skin. I would re-order the ointment only at this point.”
“I can’t really review the products as I haven’t received my entire package yet. I placed my order around two weeks ago, paid for express shipping and still don’t have the entire order. I received a package containing the thrush treatment and sheath cleaner on Friday. They smell amazing and I love that everything is made with all natural products. I’m excited to try everything out if it ever gets here.”
“I ordered the Royal spa treatment well over a month ago I've yet to receive product one of the items apparently was on backorder I don't understand why they couldn't ship my other order very dissatisfied with the customer service”
“I absolutely swear by the skin lotion and horse spray but have found the wound ointment has been scalding my new gelding and causing almost chemical burns even when covered from the sun”
“We absolutely love all the products with the exception of one......the aloe horse spray which actually stemmed to have caused all
Our horses to break out in hives with the exception of three so 3/14. I am
Utopia about the lemongrass and cedar wood oil as ingredients and if by some change a larger amount somehow got into the batches we received. We immediately stopped using the spray , treated and began using another product that does not contain those oils. Just a thought but I do know that too
Much of each oil can cause hives if exposures to sunlight. We love everything else y’all produce. Kim Cochran”
“I ordered the product on 11/27 and still have not received. I sent 2 separate emails with no update on resolving the issue.
I hope this will help get this issue reviewed and resolved!”
