“Love the feel and smell of the horse spray. It does seem to last slightly longer than other horse sprays I have tried. The most fustrating part is ordering. I ordered directly from the company (4 gallons) and I only received 1 gallon. Trying to communicate with the company was difficult. The have a phone number, but no voicemail. They did send me the rest of my order, but it took longer than expected.”
Dear Rachel,
Thank you so much for leaving a 4-star rating for our Horse Spray Gallon! We appreciate your support and are also so sorry to hear that you weren't completely satisfied with your experience.
Again, we are so sorry you originally only received a portion of your order, and hope you received the extra complimentary quarts of spray we sent along. Because the order was large, it had to be packed in multiple boxes, sent with UPS and it looks like one of these took 3 days longer.
We do take your feedback seriously, and are constantly striving to improve our communication channels to ensure a smoother experience for our valued customers like you. At this time, our goal is to remain a small family owned and operated business, operating entirely within the US (we're located in Jacksonville, FL), and while it isn't feasible for us to always have an available phone operator, we strive to regularly monitor emails and social media messages to ensure we are staying in touch with our wonderful customers.
We appreciate your patience and understanding, and hope to wow you with our service in the future.
“Equiderma Horse Fly Spray is by far the best fly spray I have ever used. I have had horses for more than 50 years. In the past, I was always upset at the dangerous ingredients in the spray I had no choice but to use. NO MORE! When I spray Equiderma on my horses, I know that I am using safe, effective ingredients. Thank you Equiderma!”
Dear Kaye,
Thank you so much for your amazing 5-star rating! We greatly appreciate your feedback and are thrilled that you are so happy with our products!
“This stuff is Awesome! My sensitive bay gelding Trigg will stand like a rock for this spray, but when I use anything else he is not happy and moves away! Have had trouble in the past with other sprays causing flakey skin and reactions, but this does not. Love this stuff, this company, and their products.”
Dear Janet, what a lovely review! We sincerely appreciate your kind words, support and your loyalty as a customer.
It's hearing stories like this that makes our job truly rewarding. If you need any further assistance or have any questions, please don't hesitate to reach out.
Thank you and happy trails!
Thank you so much for your 5-star rating! We are glad to hear that it shipped quickly and arrived in one piece. We appreciate your feedback and are happy that you think it is such a great product!
“This product is amazing! If you are looking for the best fly spray this is what you have been looking to find.
Used it at our race barn and wow it is spectacular on how quickly it works.
Best fly spray on the market.
Little pricey but worth every penny”
“I'm confident that the Equiderma horse spray is safe as well as protective against all those pesky flyers! Also, the Equidema lotion has been a godsend. I'd never used it before this year. My mustang mare has fly bite allergies. She literally rips at her skin and leaves irritated and sometimes inflamed areas on her usual gorgeous coat. This year the damaged skin healed up right away and no dry or inflamed area remains. So very glad to have your products!”
Thank you so much for your wonderful review, Dee! We love hearing that our products are helping your mustang, and are so happy to have customers like you.
