“Love your products BUT you need to have better shipping for the second time the box arrived mashed with holes. Purchased two gallons and two quarts one nozzle for spray came with no straws to pull the spray into the nozzle. Surely I am not the only one this has happened too. Would you please send me two sprayers for the quarts?”
Hello Betty,
We are genuinely sorry to hear about your poor delivery experience! Every box leaves our HQ wrapped up with care, we spend a lot of time making and bottling our products and want them to all arrive safe and sound! While most do, unfortunately we do hear of the mishandled delivery from time to time. Some couriers seem to be better or worse in certain parts of the country, and it even seems like it can vary depending on the time of year.
We searched for an email from you regarding this most recent order, and the last time we spoke was in March. Please know that you can and should always reach out to us right away with any issues like this! The best and quickest way to reach us is via email at info@equiderma.com. If you can send photos of the package, we can submit these to the courier as well. Occasionally they'll even step up and accept responsibility for the poor treatment. It sounds as though the straws fell out of the holes in this last damaged package that you received and we will happily send replacements. We'll get them sent out Monday.
“The new sprayer that allows for upside down application is a GAME CHANGER. With the longer summer my horses are still struggling with flies and general skin irritations. The horse spray helps with both. If you have more than one horse or want good value the gallon + quart refill combo is a great option.”
Thank you for your wonderful review! We're thrilled to hear that you consider our horse spray the best! Your support means so much to us, and we appreciate you being a part of the Equiderma family.
Thank you so much for your glowing review, Janet! We're thrilled to hear that you've found such great value in our horse spray over the years. Your trust means everything to us, and we're honored to be part of your horse care routine.
“Been using Equiderma products for years and years on my horses and donkey. Great products, do exactly what is advertised they will do. AND, their customer service is EXCEPTIONAL!!!! Highly recommend.”
“Was concerned when my order arrived repackaged and all torn apart. I sent pictures in and my new gallon was delivered in a few days. Excellent customer service”
