Dear Vicki,
Thank you so much for your review! We truly appreciate your support and are so glad your items arrived intact despite the long delivery time. Both of your packages were packed here in our HQ in Florida the morning after you ordered them and picked up by USPS, we always strive to get orders out as quickly as possible. Unfortunately once they have been turned over to the courier, handling is outside of our control, but if there are ever any issues with the product upon delivery, please let us know right away and we will do everything we can to make it right!
Hello Christina,
We are so sorry to hear that you haven't yet received your order! We have tracked your most recent shipment and it appears to have been lost bv USPS. We will get a new order out to you asap, order 194653. Please add us to your Trusted Senders in your email to ensure that tracking emails are not going to a "Junk Folder." Please know that we are always here to help and if you ever experience any issues with your order, you can reach out to us anytime at info@equiderma.com.
“If you haven’t tried equiderma, you’re really missing out on these products. The fly spray and skin lotion are my favorites. Both work well. We’ve all tried every fly spray both home remedies and commercial brands. Keeping my horse comfortable is impotent to me. Yes it costs a little more but it’s worth every cent.”
Dear Lisa,
Thank you so much for your positive review and for choosing Equiderma. We truly appreciate your support and hope to serve you again in the future.
“We have used Equiderma horse spray and other products for several years and love them all. We want to never be without them for our horses.
Just this week I received my order of two gallons and two quart bottles of spray. However, when they arrived the top of one of the quart bottles had come off and the entire liquid quart of spray had leaked out into the packaging. Both of the quart bottles had a top that had a thumb indent on the top instead of having a solid top. Perhaps that is part of the problem.
Just wanted to let you know.”
Dear Carolyn,
Thank you so much for taking the time to provide us with your valuable feedback on your recent purchase. We truly appreciate your continued support and loyalty to Equiderma horse spray and our other products throughout the years.
We are truly sorry for the inconvenience you experienced with your recent order, and would be more than happy to make things right. Please know that you can always reach out to us for any issues and concerns, and that we already have a replacement quart of spray on its way to you.
We have taken note of the issue you pointed out regarding the top of the quart bottles and damage or mishandling during delivery, and have already discontinued the use of this style top. (We have found that the vibrations in the trucks during delivery, along with strong impact to the box during shipping/handling can cause the top to open). We are always looking for better, stronger, more recyclable solutions to our packaging needs, especially those that produce less waste, and your feedback helps us improve our products and services, and for that, we are grateful.
Please monitor your emails for tracking information on the new quart going out, and please don't hesitate to reach out to us! info@equiderma.com
“My 3 year old Palomino Quarter Horse "Porsche" absolutely loves the Equiderma Herbal Horse Fly Spray as it keeps the critters away from her and keeps her comfortable. Here in Florida, the flies and other critters are horrible and drives the horses (and humans) crazy. This really helps to keep them away and comfortable. Other products bother her sensitive skin and this is all natural and truly helps. I also use the Equiderma skin lotion on her itchy areas to provide immense relief. We love these products and will continue to use them and promote to other horse owners in our barn! Thank you making an incredible product that truly helps my girl!!!”
Dear Debra,
Thank you so much for your 5-star rating of our Horse Spray. We truly appreciate your support and your loyalty as a customer, and are so happy to be a part of Porsche's care :)
Hello Dixie,
We are so sorry to hear about this! If you ever have any issues with delivery, please reach out to us at info@equiderma.com so we can quickly resolve everything for you. In the meanwhile we have a replacement order going out to you and you will receive tracking details at the email address used for your original order.
“This product really works. I love that it is all natural. I sprayed on myself in the summers too. I have used it for years and I enjoy the smell as well as that it keeps flies away from my horses.”
