“I have always been very happy with this product. It settles to varying degrees of layers. That's ok. But this last order I received looks like skim milk, and it doesn't smell the same”
Hi Tina,
Thanks so much for your feedback. We take customer satisfaction very seriously and wanted to make sure you know we offer a happiness guarantee and will assist with returning/refunding your purchase within 30 days of purchase if you have any issues. Please send us an email at info@equiderma.com if you would like to start the return process.
We also wanted to make sure you know that we obtain the majority of our ingredients from natural (wild-sourced) and organic sources and so there may be significant variations in color and scent over time/seasons and with each batch that we make. These differences should not affect the efficacy of the product but we are always interested in hearing feedback about the product's performance and whether you experience any different or unusual results.
If you ever need help with anything, please don't hesitate to reach out. We're here to help.
“I love Equiderma products. The fly spray works better than most and more importantly, it doesn't have harsh chemicals. Just today I finished a bottle of skin lotion and a jar of zinc oxide paste and always have spares on hand.”
“Love the product. The only spray that I have used that doesn't make my horse break out in hives and scabs! Had some leakage of the bottle during shipping-- customer service fixed it for me quickly and with no drama. Much appreciate this product and company's customer service.”
Thank you so much for your review, Amanda! We really appreciate your positive feedback, and are so sorry your delivery experience wasn't perfect but glad you were happy overall! Thank you again for the 5-star rating and for choosing Equiderma.
“I have tried every natural horse spray made and Equiderma is the bomb! It does exactly what it says. The "queen" in the barn hates flys and she will gladly stand quietly while I spray her with your product. Smells good and works the whole day! Thank you for making such an amazing fly spray. I can't tell you how many people I have turned on to this”
